Job Title: Racquets Shop Attendant
Reports to: Assistant Director of Racquets
Direct Reports: None
FLSA Status: Hourly, Non-Exempt
Salary: minimum wage + seasonal bonus

Saddle & Cycle Club is a prestigious private club known for its impeccable service, luxurious amenities, and vibrant community. With a legacy spanning over a century, we offer an unparalleled experience. We are currently seeking a Director of Facilities to join our team and be part of an esteemed organization dedicated to providing exceptional experiences to our Members and their Guests. 

JOB SUMMARY
The Racquets Shop Attendant is responsible for promoting the games of tennis, paddle, and pickleball and the Club while providing quality service, ordering necessary merchandise, and assisting with the racquets shop operations. This role does not teach any lessons or earn commissions.

Essential Functions:

• Maintain cleanliness of the shop & outdoor areas
• Display efficient and friendly customer service throughout the pro shop, properly checking in for all racquets players prior to play.
• Respond to inquiries, lessons, and court reservations for Members and guests both in person and on the phone in a friendly manner.
• Perform inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas.
• Monitor inventory levels of constantly stocked items.
• Follow-up on all special orders and make sure customers are updated on orders.
• Process invoices daily as needed; Exhibit proper cash handling procedures.
• Maintain records of Member accounts
• Completing a daily checklist
• Administers and enforces racquets policies and procedures.
• Ensure daily assignments are completed in their respective areas.
• Assist racquets professional staff in shop operations, merchandise sales, and other related activities.
• Assist Members and Guests with changes and last-minute requests as needed.
• Responsible for upholding the mission, policies, and procedures of the Saddle & Cycle Club including the Constitutional and Operational By-Laws and Team Member Handbook.  
• Always act in the best interests of the Club.   
• All other duties as assigned and not outlined above.

Competencies:

• Must be able to work independently.
• Must be a team player and support the Racquets Professionals.
• Must always be professional.
• Must be well-spoken and effectively communicate with Members.
• Must have integrity and an outstanding work ethic.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education and/or Experience:

• High school diploma
• Customer service experience required.
• Basic racquets knowledge preferred.

• Physical: The employee is frequently required to stand, walk, reach with hands and arms, stoop, bend, or kneel. The employee must lift or move up to 20 pounds regularly and up to 50 pounds occasionally. Requires normal range of hearing and eyesight to record, prepare, and communicate activities to others. The incumbent must be able to perform the essential functions of the job with or without reasonable workplace accommodation.
• Hearing: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., Member speech, phones, alarms).
• Speaking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

While performing the duties of this job, the Team Member may be exposed to outside weather conditions. The Employee is regularly exposed to stairs and the noise level in the work environment is usually moderate.  

NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform and complete any other job-related duties requested.  

ACKNOWLEDGMENT 

By applying I acknowledge that I have reviewed and understand the above job description in its entirety and I can successfully fulfill each duty or task with or without an accommodation. I also acknowledge that the Club retains the right to change this job description at any time.