Job Title: Member Services Coordinator
Reports to: Director of Member Services
Direct Reports: None
FLSA Status: Hourly, Non-Exempt
Salary: $22.00/hr + holiday bonus

Saddle & Cycle Club is a prestigious private club known for its impeccable service, luxurious amenities, and vibrant community. With a legacy spanning over a century, we offer an unparalleled experience. We are currently seeking a Director of Facilities to join our team and be part of an esteemed organization dedicated to providing exceptional experiences to our Members and their Guests. 

JOB SUMMARY
The Member Services Coordinator is responsible for providing a range of administrative support at the front desk to the Director of Member Services, and other departments as needed, while providing quality service to ensure outstanding Member and Guest experience.  
 

Essential Functions:

• Greets and receives Members, Guests, and Vendors, ascertains nature of business, and provides guidance to destination. 

• All other duties as assigned and not outlined above. 

• Always act in the best interests of the Club.   

• Responsible for upholding the mission, policies, and procedures of the Saddle & Cycle Club including the Constitutional and Operational By-Laws and Team Member Handbook.  

• Contribute to team effort by accomplishing related results as needed. 

• May collect, scan, and distribute mail and messages. 

• May perform variety of clerical and administrative duties and other duties pertinent to support the business operations of the Club. 

• May make future appointments. 

• May operate telephone console to receive incoming messages. 

• May type memos, correspondence, reports, and other documents. 

• May issue parking passes and key fobs to Team Members when required. 

• Assists Members, Guests, Vendors, and Team Members with questions and information, always acting with discretion and the utmost confidentiality. 

• Maintains front desk area in neat and orderly condition. 

• Answers, screens, and routes incoming calls and takes messages as needed – acting as a gatekeeper to protect privacy of Team Members and Members at all times by not disclosing contact information, names, or other confidential information. 

• Asks for Member, Guest, or Vendors’ name and notifies appropriate Team Member of their arrival for any appointments. 

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education and/or Experience:

• High School diploma required; applicable college coursework preferred.
• Prior customer service is required. 
• Private Club experience preferred but not required. 

Language Skills:  
Ability to effectively read, analyze, and interpret reports and business correspondence. Ability to effective present information and respond to questions from  Members, Guests, Vendors, Managers, and Team Members.     

Mathematical Skills:   
Ability to work with basic mathematical concepts such as probability, division, addition, subtraction, and multiplication.   

Reasoning Ability:   
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  

PHYSICAL DEMANDS   
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

While performing the duties of this job, the Team Member is regularly required to stand, walk, and talk or hear. The Team Member frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and climb or balance.  The Team Member is occasionally required to sit and taste or smell.  The Team Member may occasionally lift and/or move up to ten (10) pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.   

WORK ENVIRONMENT  
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

While performing the duties of this job, the Team Member may be exposed to outside weather conditions. The Employee is regularly exposed to stairs and the noise level in the work environment is usually moderate.  

NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform and complete any other job-related duties requested.    

ACKNOWLEDGEMENT 
By applying I acknowledge that I have reviewed and understand the above job description in its entirety and I can successfully fulfill each duty or task with or without an accommodation. I also acknowledge that the Club retains the right to change this job description at any time.