Racquets Shop Attendant

Job Title: Racquets Shop Attendant
Department: Racquets
Reports to: Director of Racquets
FLSA: Hourly, Non-Exempt

General Summary: The Tennis Shop Attendant is responsible for promoting the games of tennis, paddle, and pickleball and the club while providing quality service, ordering necessary merchandise, and assisting with the racquets shop operations.

Essential Functions:

• Maintain cleanliness of the shop & outdoor areas
• Display efficient and friendly customer service throughout the pro shop, properly checking in for all tennis players prior to play.
• Respond to inquiries, lessons, and court reservations for Members and guests both in person and on the phone in a friendly manner.
• Perform inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas.
• Monitor inventory levels of constantly stocked items.
• Follow-up on all special orders and make sure customers are updated on orders.
• Process invoices daily as needed; Exhibit proper cash handling procedures.
• Maintain records of guests’ accounts
• Completing a daily checklist
• Administers and enforces tennis policies and procedures.
• Ensure daily assignments are completed in their respective areas.
• Assist tennis professional staff in shop operations, merchandise sales, and other related activities.
• Assist Members and guests with changes and last-minute requests as needed.

Competencies:

• Must be able to work independently.
• Must be a team player and support the Racquets Professionals.
• Must always be professional.
• Must be well-spoken and effectively communicate with members.
• Must have integrity and an outstanding work ethic.

Requirements

Education/Experience:

• High school diploma
• Customer service experience required.
• Basic racquets knowledge preferred.

• Work Conditions: Conditions described below are representative of those that must be met by an employee to perform the essential functions of this job successfully and safely. Reasonable accommodations may be made to enable individuals with disabilities.
• Environment: This position operates in a primarily outdoor environment with little time spent indoors. The outdoor climate is hot and humid, and dry at times.
• Physical: The employee is frequently required to stand, walk, reach with hands and arms, stoop, bend, or kneel. The employee must lift or move up to 20 pounds. Requires normal range of hearing and eyesight to record, prepare, and communicate activities to others. The incumbent must be able to perform the essential functions of the job with or without reasonable workplace accommodation.
• Hearing: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., medical codes, or alarms).
• Speaking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform and complete any other job-related duties requested.  

ACKNOWLEDGMENT 

I have reviewed and understand the above job description and believe it to be accurate and complete. I understand that this job description is not an employment contract. The Company reserves the right to change any portion of this document at any time without notice. Each applicant, by applying, certifies that he or she understands the Job Description, possesses the above qualifications and that he or she can perform each of the above functions with or without an accommodation.